Keep provider profiles on scheduling marketplaces matched to reality, and cancel marketplace-booked appointments when the schedule changes. A marketplace listing is a public promise about availability; this workflow is what keeps the promise current.
Step by step
Scheduling marketplaces book real patients against whatever your profile says: locations, insurance accepted, visit types, open hours. Every field that drifts from the truth in your practice-management system books someone into an appointment that shouldn’t exist, and every cancellation that doesn’t propagate leaves a patient heading to a visit that’s already gone.
An appointment the inputs don’t identify unambiguously, or a profile field where the marketplace and your inputs disagree in a way the rules don’t cover, goes to a person with the exact discrepancy attached.
Practices treat marketplace profiles as marketing, updated when someone remembers. But the profile is an operational surface: it takes bookings 24 hours a day against data nobody is watching. Sync is the difference between the marketplace selling appointments you have and appointments you had, not a listing-hygiene chore.
At scale
Marketplace agents are built on request; the pieces they depend on already run in production, reading real availability from the EHR and writing appointments across systems. If marketplace drift is burning your front desk, scope it with your marketplace list in hand; the rest of the category is in the scheduling workflow library.
Questions
Disclaimer
Third-party names, including government agencies and registries, are used only to identify systems commonly involved in healthcare operations workflows. Asteroid is not affiliated with, endorsed by, sponsored by, or certified by those third parties unless expressly stated. Workflow availability depends on customer authorization, account permissions, configuration, and applicable system terms.